Dbx 20 Series Betriebsanweisung PDF herunterladen (Seite 11)

Error Code

651

16

DBX 03

246

Proxy server is not

available

Switch OFF and ON CAUSE 1: The

settings of PROXY

are not correct.

SOLUTION : Verify

the settings provi-

ded by the network

administrator/IT

CAUSE 2: The

PROXY server is

off.

SOLUTION : Ask

the network admi-

nistrator/IT to verify

the PROXY server

To access LAN pa-

rameters:

• Go in service

mode

• press 4, press

1, press 2

• Choice 1 enable

to view DHCP

and DNS

setting

• choice 3 enable

to print DHCP

parameters and

• choice 4 enable

to print proxy

settings

DBX 03

248

Cannot resolve Spine

Server address

CAUSE: No DNS resolu-

tion

SOLUTION: Ask

the network admi-

nistrator/IT to verify

the DNS server set-

tings.

DBX 03

250

Unable to reach Neo-

post server

CAUSE 1: No connection to Internet

SOLUTION : Verify the Internet connection

CAUSE 2: Setting of the firewall are not compa-

tible with Neopost franking system

SOLUTION : Check with the network administra-

tor/IT the TCP output port

CAUSE 3: Neopost server is off

SOLUTION : Contact Neopost back-office

Code Description Helpdesk On site

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