
Error Code
658
16
DBX 06
102
Base is currently initia-
lizing the connection
with neopost MAS.
Doing so, it is not
authorized to process
login request
To avoid this error advice
customer to let the base
entering in sleep mode and
wake it up
To avoid this error,
let the base ente-
ring in sleep mode
and wake it up
DBX 06
104
The maximum num-
ber of account/depart-
ment is reached
Advise customer to increase if possible the
department/account contract.
Or ask customer to log in Supervisor mode and
delete previous department to create a new one
DBX 06
105
The maximum num-
ber of group is rea-
ched
DBX 06
106
The maximum num-
ber of group is rea-
ched
Advise customer tolog in Supervisor mode and delete a previous user to add a new one
DBX 07
004
PSD is corrupted Order a new PSD Try with Service
PSD
Order a new PSD
DBX 07
005
Technical error
DBX 07
006
Ad Die file or stamp
file is not compatible
Order a new Ad Die file Change PSD if the issue
come from the stamp file
DBX 07
008
A unknown character
in font is asked to be
drawn
DBX 08
002
Imprint memories are
full. 9 Memory Max
Delete previous memory and store the new job
DBX 08
005
Modification of imprint
memory failed
Retry the modification
DBX 08
011
Software can't load
text selected by
imprint memory. It may
be deleted or unavai-
lable.
Check the imprint memory parameters and the
selected text. Reset the text if necessary and/or
reset the imprint memory.
DBX 08
012
Software can't load
slogan selected by
imprint memory. It may
be deleted or unavai-
lable.
Check the imprint memory parameters and the
selected slogan. Reset the slogan if necessary
and/or reset the imprint memory.
Code Description Helpdesk On site
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